Shipping policy

Last Updated: April 27, 2026

At AuraLoom Official, we aim to make your shopping experience seamless by offering clear and reliable shipping guidelines for all UK orders.

This Shipping Policy applies to orders delivered within the United Kingdom (UK).

1. Order Processing

  • Processing Time: Orders are processed within 1–2 business days (Monday to Friday).
  • Non-Business Days: Orders are not processed, shipped, or delivered on weekends or public holidays.
  • Cut-Off Time: Orders placed after 06:00 PM (GMT) are processed the next business day.
  • Dispatch Confirmation: A confirmation email is sent once your order has been shipped.
  • Tracking Activation: Tracking information may take up to 48 hours to become active after dispatch.
  • Delivery Address: Orders are delivered to the address provided at checkout.

2. Shipping Options & Delivery Times

We currently offer the following shipping methods within the United Kingdom:

Shipping Method Processing Time Delivery Time Total Estimated Time Cost
Standard Shipping 1–2 Business Days 6–9 Business Days 7–11 Business Days £6.99

Delivery times are estimates and may vary due to courier delays, seasonal demand, or external factors.

3. Shipping Coverage

  • We currently ship only within the United Kingdom (UK).

4. Carriers

We use tracked courier services such as Royal Mail, Evri, Yodel, or DHL depending on destination and fulfilment availability. Full tracking is provided once your order is dispatched.

5. Order Tracking

  • A tracking number will be provided once your order is dispatched.
  • Tracking updates may take up to 48 hours to appear after dispatch.
  • You can track your order anytime via our Track My Order page.

If your tracking shows “Delivered” but you have not received your order, please contact us for assistance.

6. Delivery Delays

If your order has not arrived within 30 days of dispatch, please contact our support team for assistance.

7. Shipping Issues

  • If your order is delayed, lost, or arrives damaged, please contact us immediately.
  • We will work with the courier service to investigate and resolve the issue.
  • Please include your order number and relevant details when contacting support.

8. Shipping Information

  • We are unable to ship to multiple addresses in a single order.
  • Please ensure all delivery details are correct before placing your order.
  • If you notice an error, contact us as soon as possible after ordering.

9. Questions & Support

  • For more information, visit our FAQ page.
  • You may also contact our support team for assistance.

10. Contact Information

Customer Service Hours:

  • Monday – Friday: 9:00 AM – 9:00 PM
  • Saturday & Sunday: Closed

Time Zone: GMT (Greenwich Mean Time / Western European Time)

🕒 Response Time: Routine inquiries answered within 24 hours; data rights requests processed within 30 days.